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About Us

Offering specialized services under one roof, ID LOGIC specializes in the optimization, deployment and management of complex telecommunication and IT projects in the residential, commercial and institutional sectors.

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Three types of expertise under one roof 

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Qualified and courteous staff attentive to your needs

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Service provider specialized communications

Business Discussion

VoIP 

  • Local PBX

  • Cloud PBX

  • SIP trunk

  • Grandstream

  • Yealink

Connecting Online

Connectivity

  • Commercial FTTH

  • Dedicated fiber

  • Wi-MAX internet

  • Internet LTE

  • PTP engineering and deployment

  • Video surveillance

  • Cell phone

  • Global Star Satellite Phone

Computer Repair

Networking

  • Switches

  • Cloud solution

  • Cloud and local backup

  • Monitoring

  • Anti-virus MalwerBytes End point and Panda End point business solutions

  • Router/firewall

Computer Store

IT materials

  • PCs & laptops

  • Servers

  • UPS

  • Wi-Fi access points

  • Cellular signal boosters

IT support level

Level 1

  • Basic technical support resolution and service desk provision

  • Support for basic customer issues, such as resolving usage issues and responding to helpdesk requests that require IT intervention

  • Lower-level technical staff, trained to troubleshoot known issues and respond to service requests by following scripts

 

Level 2

  • In-depth technical support

  • Experienced and knowledgeable administrators assess issues and provide solutions to issues that cannot be resolved by Level 1

  • Support personnel with in-depth knowledge of the product or service, but are not necessarily engineers or programmers who designed and created the system

 

Level 3

  • Product support and expert service

  • Access to the highest technical resources available for problem-solving or creating new features.

  • The most qualified product specialists, and may include the creators, chief architects or engineers of ID LOGIC who created the system.

The 5 key advantages
to subcontract with ID LOGIC

  • Helps you focus on your core business

  • Helps you save significant costs

  • Provides you with continuity of resource levels and risk management without having to worry about vacations, sick days and other employee dependencies

  • Access to a qualified team of experts and ongoing resources

  • A one-stop-shop for all your needs

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